Terms & Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING OUR WEBSITES OR THE PAGES ON SOCIAL MEDIA PLATFORMS THAT WE OPERATE.

These terms were last updated on 24th March 2021.

What’s in these terms?

These terms explain the rules for using the following:

Together, our website(s) and information that we may post via our pages on social media platforms are referred to as “our sites” in these terms.

These terms also set our how we will use your data when you call us, write to us or communicate with us in any way.

Any purchase or use of the products available for purchase via our sites will also be subject to our standard Customer Agreement between us and your organisation.

Click the links below to go straight to a specific section:

  1. Who we are and how to contact us
  2. Your acceptance of these terms
  3. Other terms that may apply to you
  4. Changes to these terms
  5. Changes to, or suspension or withdrawal of, our sites
  6. Transfer of this agreement to someone else
  7. How you may use material on our sites
  8. Information on our sites
  9. Our responsibilities
  10. How we may use your personal information
  11. Content of pages on social media platforms that we operate
  12. Viruses
  13. Rules about linking to our sites
  14. Laws that apply to any disputes
  15. Our trade names and service marks
  16. Other terms

1. WHO WE ARE AND HOW TO CONTACT US

Our sites are operated by Scammell & Nyland Limited (referred to as “S&N”, “we”, “us” or “our” in these terms), a limited company registered in England and Wales with registered company number 12976973 and whose registered office is at 56 Earlswood Road, Dorridge, Solihull, B93 8RH, England.

You may contact us via the following methods:

2. YOUR ACCEPTANCE OF THESE TERMS

By using our sites, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our sites.

You should read these terms carefully, and make sure that you understand them. Among other things, they exclude or restrict our liability to you regarding your use of our sites.

You are also responsible for ensuring that all persons who access our sites through your Internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We provide access to products to subscribers via the website. If your organisation has purchased a subscription, then your use of those products, via our sites or otherwise, will also be subject to the terms of our Customer Agreement with your organisation.

3. OTHER TERMS THAT MAY APPLY TO YOU

These terms refer to the following additional terms, which also apply to your use of our sites:

  • Any purchase or use of the products available for purchase via our sites will be subject to our standard Customer Agreement between us and your organisation.
  • Our Privacy Policy. For further details, see How we may use your personal information below.
  • Our Acceptable Use Policy sets out which uses of our sites are permitted and which are prohibited. When using our site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy provides information about the cookies on our website.

4. CHANGES TO THESE TERMS

We may change these terms at any time. Every time you wish to use our site, please check these terms to ensure that you understand the terms that apply at that time.

5. CHANGES TO, OR SUSPENSION OR WITHDRAWAL OF, OUR SITES

Our sites are made available free of charge and we endeavour to ensure that they are continuously available. However, we aim to update them regularly, and may change the content at any time to reflect changes to our products and services, our users’ needs and our business priorities. Therefore, we reserve the right to make our sites unavailable at any time, or to restrict access to parts or all of them without notice. We also reserve the right to close our sites indefinitely. We will not be liable for any loss or damage resulting from our sites being unavailable at any time or for any period for any reason.

6. TRANSFER OF THIS AGREEMENT TO SOMEONE ELSE

We may transfer, assign, charge, sub-contract or otherwise dispose of any contract between you and us, or any of our rights or obligations arising under such a contract, at any time during the term of the contract. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the contract.

7. HOW YOU MAY USE MATERIAL ON OUR SITES

We are the owner or the licensee of all intellectual property rights in our sites and in the material published on them. Those sites and materials are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print one copy – and download extracts – of any page(s) from our website for your personal use. You may also draw the attention of others within your organisation to content posted on our sites.

You must not modify in any way the paper or digital copies of any materials that you have printed or downloaded. Also, you must not use any illustrations, photographs, video or audio sequences or graphics separately from any accompanying text.

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print, copy or download any part of our sites in breach of these terms, your right to use our site will cease immediately. In addition, you must, at our option, return or destroy any copies of the materials that you have made.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.

8. INFORMATION ON OUR SITES

The content on our sites – whether it is material that we have provided or material that other authors have posted – is for information purposes only: it is not intended to amount to advice on which you should rely. In particular, it is not a substitute for professional financial or tax advice. It is designed to support, not replace, the relationship between you and your financial, tax and accountancy providers and/or other professional or specialist advisors. You should continue to consult them before taking, or refraining from, any action based on the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.

9. OUR RESPONSIBILITIES

Where our sites contain links to websites, social media platforms, apps, resources, products or services that are offered or provided by third parties (“third-party sites, services, etc.”), those external links are provided for your information only. Such links should not be interpreted as approval by us of those third-party sites, services, etc. We have no control over, and accept no responsibility for, the contents of those third-party sites, services, etc. In particular, we do not represent or warrant that their products or services will be of satisfactory quality. You therefore use, buy or rely on them at your own risk, and you should refer to the separate terms and conditions as well as the separate privacy notices that apply to those third-party sites, services, etc. This does not affect your statutory rights against the third-party seller.

10. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy and our Cookie Policy.

11. CONTENT OF PAGES ON SOCIAL MEDIA PLATFORMS THAT WE OPERATE

We do not review all the material that users post on pages on social media platforms that we operate. The views expressed by these users do not represent our views or values. We will not be liable for any loss or damage resulting from any reliance on such material.

If you wish to complain about content that other users have uploaded on pages on social media platforms that we operate, please contact us.

Whenever you make use of a feature that enables you to upload any content to pages on social media platforms that we operate, or to make contact with other users of those pages (“Contribution”):

  • You must comply with the content standards set out in our Acceptable Use Policy.
  • You warrant that any such Contribution complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means that you will be responsible for any loss (including legal costs), liabilities costs, expenses or damage that we suffer or incur as a result of your breach of warranty.
  • We have the right to remove any Contribution if, in our opinion, it does not comply with the content standards set out in our Acceptable Use Policy.
  • You are solely responsible for securing and backing up your content and Contributions.
  • We do not store terrorist content.
  • You grant us the following rights to use your Contribution:
    • You grant us a non-exclusive, perpetual, royalty-free and fully sub-licensable right to freely use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, disclose and display your Contribution throughout the world in any media.
    • You grant us and our sub-licensees the right, if we or they choose, to use the name that you submit in connection with your Contribution.
    • You waive your right to be identified as the author of your Contribution and your right to object to derogatory treatment of your Contribution.
    • The rights, interests and licences that you grant us in these terms are perpetual and irrevocable.
    • You agree to execute any deed or other document that we reasonably require of you to perfect any of the rights, interests and licences that you grant us in these terms.
  • We also have the right to disclose your identity to any third party who claims that any Contribution by you constitutes a violation of their intellectual property rights or of their right to privacy, or is otherwise unlawful in relation to them.

12. VIRUSES

We do not guarantee that our sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our sites. You should use your own virus protection software.

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

We will not be liable for any loss or damage caused by a denial-of-service attack, a virus or other technologically harmful or detrimental material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our sites or to your downloading of any material posted on them, or on any website linked to them.

13. RULES ABOUT LINKING TO OUR SITES

You may link to our website home page or to pages on social media platforms that we operate, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish such a link:

  • In such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • In any website or other forum that is not owned by you.
  • If the site, page or forum, etc. to which you are linking does not comply in all respects with the content standards set out in our Acceptable Use Policy.

You must not frame our website on any other site, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to, or make any use of, content on our site or on pages on social media platforms that we operate, other than that set out above, please contact us.

14. LAWS THAT APPLY TO ANY DISPUTES

If you are a consumer, please note that these terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

15. OUR TRADE NAMES AND SERVICE MARKS

“S&N” and “Scammell & Nyland” are our trade names and service marks. You are not permitted to use our trade names and service marks without our prior written approval, unless they are part of material that you are using as permitted under How you may use material on our sites.

16. OTHER TERMS

  1. Any formal legal notices should be sent to us by email to and a hard copy to the details set out in Who we are and how to contact us.
  2. Applicable laws require that some of the information or communications that we send to you should be in writing. When using our sites, you accept that communication with us will be mainly electronic. We may therefore communicate with you by email or provide you with information by posting notices on the sites.

For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We may give notice to you at either the email or postal address that you provide to us, or by posting notices on our sites. Notice will be deemed to be received and properly served when you first view our sites after the notice has been posted there; 24 hours after an email has been sent to you; or three days after the date of posting a letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such a letter was properly addressed, stamped and placed in the post and, in the case of an email, that such an email was sent to the specified email address of the addressee.

  1. If any provision of these terms is declared invalid, unlawful or unenforceable to any extent by any court or competent authority, these terms shall be read as if that provision had been omitted and the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
  2. Failure by us to enforce a right or any provision of these terms, or to insist upon strict performance of any of your obligations under any contract between you and us, or to exercise any of the rights or remedies to which we are entitled under any such contract, will not constitute a waiver of such rights or remedies and will not preclude us from enforcing either that provision or any similar provision on a later occasion. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms.
  3. Any contract between you and us is binding on you and us and on our respective successors and assignees.
  4. You may not assign, transfer, charge or otherwise dispose of your rights under these terms and any contract between you and us without our prior written consent.
  5. We will not be in breach of these terms as a result of, or liable for any loss or damage caused by, our failure to discharge an obligation in time or at all if our failure to do so is due to a cause beyond our reasonable control (“a force majeure event”). We will have an extension of time for performance while the force majeure event continues and for a reasonable period afterwards. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event.
  6. Our sites are directed at people residing in the United Kingdom. We do not represent that content that is available on or through our sites is appropriate for use or available outside the United Kingdom.
  7. A third party shall not have any rights as a result of the Contracts (Rights of Third Parties) Act 1999.
  8. These terms (and any document expressly referred to in them) constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us. You and we acknowledge and agree that:
    1. In entering into any agreement with the other, neither you nor we have or will rely on any representation or warranty (whether made innocently or negligently) that is not set out in these terms or the documents referred to in them.
    2. The only liability you or we will have in respect of any representations and warranties (whether made innocently or negligently) will be for breach of contract, but nothing in these terms limits or excludes your liability or our liability for fraud or fraudulent misrepresentation.

Acceptable Use Policy

All users of our website, of the pages on social media platforms that we operate and of the products made available via our websites must follow the Scammell & Nyland Acceptable Use Policy. Failure to follow this policy may result in your access, and potentially access by others in your organisation, being suspended to our sites and products.

These terms were last updated on 24th March 2021.

 

What’s in these terms?

This acceptable use policy explains the content standards that apply when you upload content to the following:

Together, our website(s) and information that we may post via our pages on social media platforms are referred to as “our sites” in this policy.

This policy also applies when you contact other users on our sites, link to our sites or interact with our sites in any other way.

Any purchase or use of the products available for purchase via our sites will also be subject to our standard Customer Agreement between us and your organisation.

Click the links below to go straight to a specific section:

  1. Who we are and how to contact us
  2. Terms that apply to you
  3. Permitted and prohibited uses
  4. Interactive services
  5. Use of our products
  6. Content standards
  7. Breach of this policy
  8. Laws that apply to any disputes

1. WHO WE ARE AND HOW TO CONTACT US

Our sites are operated by Scammell & Nyland Limited (referred to as “S&N”, “we”, “us” or “our” in this policy), a limited company registered in England and Wales with registered company number 12976973 and whose registered office is at 56 Earlswood Road, Dorridge, Solihull, B93 8RH, England.

You may contact us via the following methods:

2. TERMS THAT APPLY TO YOU

By using our sites, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use our sites. We recommend that you print a copy of these terms for future reference.

The following additional terms apply to your use of our sites:

You must ensure that all persons who access our sites through your Internet connection (which includes any device capable of accessing our site, such as a smartphone or a tablet) are aware of all of these terms and comply with them.

We may change the terms of this policy at any time. Every time you wish to use our sites, please check these terms to ensure that you understand the terms that apply at that time.

3. PERMITTED AND PROHIBITED USES

You must use our sites, and where applicable to you, S&N’s products:

  • Only for lawful purposes.
  • In a manner consistent with this policy.
  • Where applicable, in a manner that is consistent with the Customer Agreement in place between your organisation and Scammell & Nyland (you may wish to ask your organisation for a copy of its Customer Agreement).

You may not use our sites, and where applicable to you, S&N’s products:

  • For any dishonest or unlawful purpose, or in an unlawful manner.
  • In any manner inconsistent with this policy.
  • In any way that breaches any applicable local, national or international law or regulation (including data protection and anti-spam laws).
  • In any way that is unlawful, fraudulent or malicious, or has any unlawful, fraudulent or malicious purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or reuse any material that does not comply with our content standards.
  • To transmit, procure the sending of, or publish content that contains any unsolicited or unauthorised advertising, marketing or promotional material or any other form of similar solicitation or unwelcome message (“spam”).
  • To knowingly or maliciously, for example: transmit, send or upload any material or data; hack into our sites, products or operating systems; insert malicious code or harmful data that contain viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code that is designed to adversely affect the operation of any computer software or hardware.
  • To damage, disable, overburden, impair or compromise our systems or security, or interfere with other users.
  • To collect or harvest any information or data from any user (including their personal data or confidential information), or from our systems, or attempt to decipher any transmissions to or from the servers running our sites or any of our products.

You also agree not to:

  • Reproduce, duplicate, copy or resell any part of our site in contravention of the provisions of our Website Terms and Conditions or, where applicable to you, our Customer Agreement with your organisation.
  • Access without authority, interfere with, damage or disrupt any:
    • Part of our site.
    • Equipment or network on which our site is stored.
    • Software used in the provision of our site.
    • Equipment, network or software that is owned or used by any third party.

4. INTERACTIVE SERVICES

From time to time, we may provide certain services on our sites, including, without limitation, the following: chat rooms, bulletin boards, discussion forums, blogs, wikis, social media page interaction, customer reviews and comments, and articles with public comments. We refer to these types of service as “interactive services” in this policy.

Where we offer any interactive service, we will use our reasonable endeavours to provide clear information to you about the kind of service offered, whether it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and, in particular, for children) from third parties when they use any interactive service provided on our sites, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However:

  • We cannot guarantee the accuracy or quality of any content or material that you contribute to our sites (“Contributions”).
  • Although we endeavour to enforce the rules that are set out in this policy, we are under no obligation to oversee, monitor or moderate any interactive service that we provide on our sites, and we may stop moderating an interactive service at any time. Some users may abuse the services that we make available, and we are not responsible for the views and advice contained in any of the content that such users may post.
  • Any Contributions must comply with this policy.
  • We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Children are not permitted to use any of our interactive services.

You take full responsibility for your Contributions and you agree to be responsible for any claim that any third party may make against us in relation to your Contributions. You, or your organisation, own the intellectual property and other rights in that content. However, you give S&N a limited licence to publish your content via our sites or any products, and you allow other users to access that content via our sites or any products.

Where we moderate an interactive service:

  • We will check all Contributions for compliance with the content standards, either before or after they are published.
  • We will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
  • We do not guarantee that all Contributions will be published.
  • We cannot guarantee how quickly Contributions will be published or removed because this will depend on other editorial commitments.

If you wish to complain about any Contribution that has been posted on our sites, please contact us. We will then review the Contribution and decide whether it complies with our content standards. We will deal with any Contribution that, in our opinion, violates our content standards.

5. USE OF OUR PRODUCTS

You must comply generally with the terms set out in this policy. You must also:

  • Provide accurate account information to S&N, and keep it updated.
  • With regard to your username and password, or any access codes or access credentials that you use to log in to or access our sites, keep them secret and secure.
  • Not share your access credentials with any other users of our sites or S&N’s products who are not permitted to use our sites or those products.
  • Use your real name (not a pseudonym), and not pretend to be another user, or otherwise mislead anyone about your identity.
  • Not use another user’s profile, account or access credentials.

6. CONTENT STANDARDS

These content standards apply to all Contributions, and to any interactive services associated with them.

The content standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, at our discretion, whether a Contribution breaches the content standards.

A Contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law that is applicable in England and Wales, and in any country from which it is posted.
  • Be relevant.

A Contribution must not:

  • Be misleading, inaccurate or likely to deceive any person.
  • Be harmful to or defamatory of any person.
  • Be obscene (including sexually explicit images or depictions of harm), offensive, hateful, inflammatory or otherwise objectionable.
  • Bully, insult, intimidate, threaten or humiliate.
  • Contain or promote sexually explicit or offensive material.
  • Include any sexual abuse material.
  • Contain, promote or facilitate any illegal activity, violence or property damage.
  • Contain, promote or facilitate any aggression, hatred, physical or mental damage, injury or distress to any individual or group.
  • Promote discrimination based on race, ethnicity, colour, gender, religious belief, nationality, health or disability, sexual orientation or age.
  • Infringe any third party’s legal rights (whether registered or unregistered) including copyright, database right, trademark and personality rights, the right to prevent passing off or unfair competition, and the right to privacy or publicity.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from us, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement that you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Consist of or contain chain letters, mass mailings or any form of spam.
  • Disclose the name; address; telephone, mobile or fax number; email address; or any other personal data in respect of any other individual.
  • Consist of or contain any political campaigning, commercial solicitation, advertising or promotion of any services or links to other websites.
  • Infringe our or any third party’s intellectual property rights (including breach of confidentiality) or privacy rights.

7. BREACH OF THIS POLICY

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this policy constitutes a material breach of our Website Terms and Conditions  (on the basis of which you are permitted to use our sites) and, where relevant, of our Customer Agreement with your organisation.

If you breach this policy, S&N may therefore, without liability or prejudice to its other rights under its Customer Agreement with your organisation, take all or any of the following actions:

  • Withdraw immediately, temporarily or permanently your right to use our sites or to have access to our products.
  • Remove immediately, temporarily or permanently (in whole or in part) any Contribution that you upload to our sites that, in our reasonable opinion, does not comply with this policy.
  • Issue a warning to you.
  • Instigate legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Take further legal action against you.
  • Disclose such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action that we may take in response to breaches of this policy. The actions that we may take are not limited to those described above, and we may take any other action that we reasonably deem appropriate.

S&N also has the right to disclose your identity, where permitted by law, to any third party who is claiming that any content that you have posted or uploaded via our sites or any products constitutes a potential offence, a violation of their intellectual property rights or a violation of their right to privacy or confidentiality.

We will not be responsible, or liable to any third party, for the confidentiality, content or accuracy of any content that you or any other user post.

8. LAWS THAT APPLY TO ANY DISPUTES

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Summary

We respect your privacy, and we are committed to protecting your personal data. This privacy policy will explain how we use and look after your personal data when you are a customer, a user or administrator of our services or you:

This privacy policy does not apply to you if you work for us or are applying to work for us. In that case, we will provide a separate privacy policy that sets out that relationship with you.

This privacy policy also tells you about your privacy rights and how the law protects you.

When we say “we”, “us”, or “S&N”, that means the company, Scammell & Nyland Limited.

Where we collect information about you, if that information is about you, or can be used by us or organisations with which we work to find out about you, it is known as “personal data”.

In line with the law, this privacy policy tells you what types of personal data we hold about you, what we use it for, why we are allowed to use it in that way and what your legal rights are.

The rules about personal data are complex. If you need help understanding anything in this policy, please contact us at .

The simple version is this:

  • We collect information about you, including contact details (like your email address), when you give us that information on our website, when you order or use our services, when you call us or communicate with us, and when you interact with us on pages on social media platforms that we operate.
  • We treat the information that we hold about you very carefully. We do our best to make sure that information about you does not go to the wrong people or to people who might not look after that information properly.
  • If you ask us to do certain things with the information that we hold about you, we must usually do what you ask and you do not usually have to pay for this. Those things include:
    • Giving you a copy of the information that we hold about you.
    • Putting right any mistakes in the information that we hold about you.
    • Stopping using information about you or deleting it.

If you want to ask us to do any of these things, or you have any questions or concerns, you can contact us at .  If you still have concerns, you can also contact the Information Commissioner’s Office (“ICO”). This is the organisation in charge of making sure that we do the right things with your personal data.

BACKGROUND

This policy is addressed to individuals who visit the websites or pages on social media platforms that are operated by Scammell & Nyland Limited; to our subscription customers and their users; and to other individuals who may deal with us, including individuals at our suppliers. In this policy, we collectively refer to these categories of individuals as “you”.

If you are applying to work for us or you are one of our staff members, a different policy will apply. In that case, we will provide a separate privacy policy that set outs that relationship with you.

Our privacy policy is split into linked sections so that you can quickly go to a specific section. Alternatively, if you prefer, you can contact us to request a hard copy of the full policy.

You can check the meaning of some of the terms used in this privacy policy by using the Glossary in the final section.

  1. IMPORTANT INFORMATION AND WHO WE ARE
  2. THE DATA WE COLLECT ABOUT YOU
  3. HOW YOUR PERSONAL DATA IS COLLECTED
  4. HOW WE USE YOUR PERSONAL DATA
  5. DISCLOSURES OF YOUR PERSONAL DATA
  6. INTERNATIONAL DATA TRANSFERS
  7. DATA SECURITY
  8. DATA RETENTION
  9. YOUR LEGAL RIGHTS
  10. GLOSSARY

1.   Important information and who we are

Purpose of this privacy policy

This privacy policy details how Scammell & Nyland Limited collects and processes your personal data when you are a customer or:

This website is not intended for children and we do not knowingly collect data relating to children.

To ensure that you are fully aware of how and why we are using your data, it is important that you read this privacy policy together with any other data protection or privacy notice that we may provide to you on specific occasions when we are collecting or processing personal data about you. This privacy policy supplements other such notices and is not intended to override them.

Controller

Scammell & Nyland Limited (referred to as “S&N”, “we”, “us” or “our” in this privacy policy), a limited company registered in England and Wales with registered company number 12976973 and whose registered office is at 56 Earlswood Road, Dorridge, Solihull, B93 8RH, England, is the controller and is responsible for your personal data.

Contact details

If you have any questions about this privacy policy (including any requests to exercise your legal rights) or about our privacy practices, please contact our Data Protection Officer in the following ways:

Email address:

Postal address: Scammell & Nyland Limited, 56 Earlswood Road, Dorridge, Solihull, B93 8RH, England

Telephone number: +44 (0) 7999 175694

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so we would encourage you to contact us first to discuss these.

Changes to the privacy policy and your duty to inform us of changes

Any changes that we make to this policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website, and information that we may post via pages on social media platforms that we operate (“our sites”), may include links to third-party websites, plug-ins and applications, for your convenience and information. Clicking these links or enabling these connections means that you may leave our sites and may allow third parties to collect or share data about you.

We do not control these third-party websites, the social media platforms themselves or third-party social media accounts or apps. We are not responsible, or liable, for how they process your personal data or for their privacy policies. For example, they may send their own cookies to users, collect data or solicit personal data from you. When you leave our sites, we encourage you to read the privacy policy of every website, app and social media account that you use or visit.

2. The data we collect about you

When you contact us through our sites, buy or use our products or services, or communicate with us, you may provide us with personal data about you.

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer the following kinds of personal data about you:

  • Identity data includes your full name.
  • Contact data includes your billing or other address, email address and telephone numbers.
  • Transaction data includes details about payments to and from you, other details of products and services that you have purchased from us and details of user numbers within each organisation.
  • Technical data includes online identifiers such as your IP address, login data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices that you use to access our sites.
  • Profile data includes your username and details of products and services purchased.
  • Usage data includes information about how you use our sites, products and services.
  • Marketing and communications data includes your preferences in receiving marketing from us and, where relevant, our named third-party business partners, as well as your communication preferences.
  • Service data includes your queries, complaints, feedback on our sites, products and services (including our e-book).
  • Social media data includes marketing and communications data, service data via the relevant social media channel and limited identity data where you engage with our social media accounts.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law because this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users who access a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, or we are processing your personal data to fulfil a request you have made, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services) or we may not be able to otherwise comply with your request. In this case, we may have to cancel a product or service that you have with us, but we will use reasonable efforts to notify you if this is the case at the time.

3. How your personal data IS collected

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your identity data, contact data, transaction data, marketing and communications data, and social media data by filling in forms or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data that you provide when you:
  • Enquire about our products or services.
  • Access an account that you have set up or that has been set up for you by your administrator on our e-book site.
  • Subscribe to our services or publications.
  • Request marketing to be sent to you.
  • Complete a survey.
  • Give us feedback or contact us.
  • Automated technologies or interactions. As you interact with our sites, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites that employ our cookies. Please see our relevant cookie policy for further details:
  • Our cookie policy for our
  • Our cookie policy for our https://www,scammell.tax/
  • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Identity data and contact data from publicly available sources and databases such as Companies House, company websites. In these situations, we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify or verify new or potential customers, and provide products and services that may be of interest to you. If you provide us with personal data about others, or if others give us your data, we will only use that information for the specific reason for which it was provided to us.
  • Technical data from the following parties:
  • Analytics providers such as Google.
  • Our Service providers acting as processors based in the UK who provide IT and system administration services.
  • Marketing and communications data. We collect your contact data if you make an enquiry about us via our business partner Orca Law – for example, if you have expressed an interest in our products and services and consented to Orca Law passing your contact data to us.
  • Social media data. When you use our social media platforms to communicate with us, engage with us or share content with us:
  • Those platforms may provide us with information about you, such as where you send us a message, or like or comment on us or our content.
  • When contacting us through a social media platform, we suggest that you also familiarise yourself with the privacy information provided by the relevant platform, which is not controlled by us.

If you wish to contact us via a social media platform, we suggest that you use direct messaging rather than public messaging if you wish to share any personal data with us. Any personal data shared in public on social platforms is shared at your own risk.

4. How we use your personal data

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract that we are about to enter into/have entered into with you or the organisation that you work for that grants you access to our services.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

To find out more about the types of lawful basis that we will rely on to process your personal data, see the Glossary.

Generally, we do not rely on consent as a legal basis for processing your personal data. However, we will request your consent before sending third-party direct-marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

The following table describes all the ways in which we plan to use your personal data, and which of the legal bases we rely on to do so. Where appropriate, we have also identified what our legitimate interests are.

Note that we may process your personal data on more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal basis on which we are relying to process your personal data where more than one basis has been set out in the table below.

Purpose/activity Type of data Legal basis for processing (including the relevant legitimate interest basis where applicable) Retention period
To register you as a new customer or user of our services (a) Identity

(b) Contact

Performance of a contract with you For the duration of the subscription contract and a further 7 years after termination of the contract
To process and deliver your order including:

(a) Managing payments, fees and charges

(b) Collecting and recovering money owed to us

(a) Identity

(b) Contact

(c) Transaction

(d) Marketing and communications

(e) Service

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

For the duration of the subscription contract and a further 7 years after termination of the contract
To manage our relationship with you, which will include:

(a) Responding to an enquiry or complaint

(b) Notifying you about changes to our terms or privacy policy

 

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and communications

(e) Service

(f) Social media

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

Where you are an enquirer or complainant or individual who is not a subscription customer or their users, for 7 years from the date of receipt of the information.

Asking you to supply a review or take a survey and enabling you to do so (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and communications

(f) Service

(g) Social media

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)

Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

 

 

To administer and protect our business, our sites and pages on social media platforms that we operate (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

(d) Marketing and communications

(e) Service

(f) Social media

(a) Necessary for our legitimate interests (for running our business, for provision of administration and IT services, for network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

Where you are an individual who is not a subscription customer or their users, for 7 years from the date of receipt of the information.

Where it is Technical Data only needed for processes related to that Technical Data, for the duration of our agreement with our IT service provider and for a further 12 months after termination of such agreement.

To deliver relevant content and marketing information to you, and measure or understand the effectiveness of the marketing information that we provide (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and communications

(f) Service

(g) Technical

(h) Social media

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

 

 

To use data analytics to improve our sites, products/services, marketing, customer relationships and experiences (a) Technical

(b) Profile

(c) Usage

Necessary for our legitimate interests (to define types of customers for our products/services, to keep our sites updated and relevant, to develop our business and to inform our marketing strategy). Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

 

 

To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Marketing and communications

(f) Service

(g) Social media

Necessary for our legitimate interests (to develop our products/services and grow our business) Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

 

 

Purpose/activity
To register you as a new customer or user of our services

Type of data
(a) Identity
(b) Contact

Legal basis for processing (including the relevant legitimate interest basis where applicable)
Performance of a contract with you

Retention period
For the duration of the subscription contract and a further 7 years after termination of the contract

 

Purpose/activity

To process and deliver your order including:
(a) Managing payments, fees and charges
(b) Collecting and recovering money owed to us

Type of data

(a) Identity

(b) Contact

(c) Transaction

(d) Marketing and communications

(e) Service

Legal basis for processing (including the relevant legitimate interest basis where applicable)

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

Retention period
For the duration of the subscription contract and a further 7 years after termination of the contract

 

Purpose/activity
To manage our relationship with you, which will include:

(a) Responding to an enquiry or complaint

(b) Notifying you about changes to our terms or privacy policy

Type of data
(a) Identity

(b) Contact

(c) Profile

(d) Marketing and communications

(e) Service

(f) Social media

Legal basis for processing (including the relevant legitimate interest basis where applicable)
(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

Retention period
Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

Where you are an enquirer or complainant or individual who is not a subscription customer or their users, for 7 years from the date of receipt of the information.

 

 

Purpose/activity
Asking you to supply a review or take a survey and enabling you to do so

Type of data
(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and communications

(f) Service

(g) Social media

Legal basis for processing (including the relevant legitimate interest basis where applicable)
(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)

Retention period
Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

 

Purpose/activity
To administer and protect our business, our sites and pages on social media platforms that we operate (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Type of data
(a) Identity

(b) Contact

(c) Technical

(d) Marketing and communications

(e) Service

(f) Social media

Legal basis for processing (including the relevant legitimate interest basis where applicable)
(a) Necessary for our legitimate interests (for running our business, for provision of administration and IT services, for network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

Retention period
Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

Where you are an individual who is not a subscription customer or their users, for 7 years from the date of receipt of the information.

Where it is Technical Data only needed for processes related to that Technical Data, for the duration of our agreement with our IT service provider and for a further 12 months after termination of such agreement.

 

Purpose/activity
To deliver relevant content and marketing information to you, and measure or understand the effectiveness of the marketing information that we provide

Type of data
(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and communications

(f) Service

(g) Technical

(h) Social media

Legal basis for processing (including the relevant legitimate interest basis where applicable)
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

Retention period
Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

Where it is Technical Data only needed for processes related to that Technical Data, for the duration of our agreement with our IT service provider and for a further 12 months after termination of such agreement.

 

Purpose/activity
To use data analytics to improve our sites, products/services, marketing, customer relationships and experiences

Type of data
(a) Technical

(b) Profile

(c) Usage

Legal basis for processing (including the relevant legitimate interest basis where applicable)
Necessary for our legitimate interests (to define types of customers for our products/services, to keep our sites updated and relevant, to develop our business and to inform our marketing strategy).

Retention period
Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

 

Purpose/activity
To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of data
(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Marketing and communications

(f) Service

(g) Social media

Legal basis for processing (including the relevant legitimate interest basis where applicable)
Necessary for our legitimate interests (to develop our products/services and grow our business)

Retention period
Where you are a subscription customer or their users, for the duration of the subscription contract and a further 7 years after termination of the contract.

Automated decision-making

We do not make any decisions that could have a legal effect, or other significant effect, on you, based solely on automated processing of your personal data.

 

Marketing

We hope that you enjoy and value our newsletter and updates, and our marketing material generally. We may send you this information by various means including email, text message, post, telephone or social media. We respect your right to choose what marketing messages you receive, and we will try to provide you with choices regarding certain personal data uses, particularly around marketing.

Promotional offers from us

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing

Our sites are designed to provide information about our organisation and services or to allow access to our services.

If you make an enquiry with us about our business partner, Orca Law or Tax Automation Limited we will – where you agree – pass your enquiry to them so that they can contact you directly, including for their own marketing purposes. We do not otherwise share your personal data with any third party for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages at any time by selecting or deselecting relevant boxes to adjust your marketing preferences. You can also follow the opt-out links on any marketing message that we email to you, unsubscribe from our pages on social media platforms that we operate or contact us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of product/service purchase, subscription specific customer and user details and experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see our relevant cookie policy for further details:

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you would like to understand more about any of our purposes, or you wish us to explain how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

All of our contractors, suppliers and staff (including volunteers, agents, temporary workers and casual workers) who process your personal data on our behalf (and therefore act as our processors) are subject to strict contractual requirements in relation to processing personal data.

We may share your personal data with the following parties for the purposes set out in the table (if any) in the previous section:

  • Internal third parties as set out in the Glossary.
  • External third parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International DATA transfers

We will not intentionally transfer your personal data outside the UK without ensuring that appropriate safeguards are in place. For example, we will only transfer your personal data to countries that the UK government or the European Commission have deemed to provide an adequate level of protection for personal data. For further details, see the information about adequacy decisions on the European Commission’s website and the UK ICO website).

Where we use certain service providers, we may use specific contracts approved by the European Commission or the UK that give personal data the same protection that it has in the UK and Europe. For further details, see the information about model contracts for the transfer of personal data to third countries on the European Commission’s website and the UK ICO website).

Currently, we transfer your personal data to the following jurisdictions:

  • Our email is hosted, and our files are stored using Microsoft 365, which is a cloud service provider based in Ireland. Ireland is considered by the UK as having an adequate level of protection for your personal data.
  • Our site is hosted and maintained via a USA based service provider. If you provide your contact details to us via this site, your personal data may be stored in the USA.

Please contact us if you want further information about these arrangements or the specific mechanism that we use when we transfer your personal data out of the UK or the European Economic Area (“EEA”).

Please note that we have no control over the routes that emails take, and even emails exchanged between two people in the UK could appear on equipment in countries outside the UK or the EEA, where they may not be protected by strong privacy or data protection laws. You will probably not consider this an issue, but if you have any concerns please raise them with us and we will make alternative arrangements.

7. Data security

We have a strong commitment to data security.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We take appropriate steps to communicate and train our staff in relation to applicable data protection law.

We have put in place procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or via our sites or via any social media platforms. Any transmission is at your own risk.

If you would like to know more about our data security measures, please contact us.

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are set out in the table above.

By law, we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances, you can ask us to delete your data: see the following section for further information.

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, which we process as a controller. These rights are subject to specific requirements and limitations set out in the applicable data protection legislation and are summarised below:

  • You can request access to the personal data that we hold about you and check that we are lawfully processing it (commonly known as a “data subject access request”).
  • You can request correction of the personal data that we hold about you if it is wrong and ask us to complete it if it is incomplete.
  • You can request erasure of your personal data, but we will retain your data for the purposes of dealing with any claims or where we have another legitimate reason to retain it.
  • You can object to the processing of your personal data. For example, if we are processing it on the basis of a legitimate interest and that does not override your individual rights.
  • You can request the restriction of processing of your personal data. You may, for example, want to do this while we consider your request to have it corrected.
  • You can learn how and why we are processing your personal data, the legal basis for that processing, who we have disclosed it to and who we will disclose it to (which we have provided in this privacy policy).
  • You can receive a copy of your personal data (or have it passed to a third party) in a common and structured electronic format (where the legal basis for our processing is your consent, or the processing is necessary for the performance of our contract with you).
  • You can stop having your personal data used for direct marketing.
  • You can withdraw your consent to the processing of your personal data at any time if the lawful basis of the processing is your consent.

If you wish to exercise any of the rights set out above, please contact us.

You also have the right to complain to the ICO about our processing or our response to your requests and objections. You can do this by visiting the ICO website or calling 0303 123 1113.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee, or refuse your request, if your request is clearly unfounded, repetitive or excessive.

What we may need from you

We may need to request proportionate information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to someone who has no right to receive it. To speed up our response, we may also contact you to ask you for further information in relation to your request.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally, if your request is particularly complex or you have made several requests, it could take us longer than a month. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best product/service and the best, most secure experience. We make sure that we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Complying with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

Internal third parties: None.

[External third parties:

  • Service providers acting as processors based in the UK who provide IT and system administration services.
  • Our email is hosted, and our files are stored using Microsoft 365, which is a cloud service provider based in Ireland. See above for more details.
  • Our https://sntax.co.uk/ site is hosted and maintained via a USA based service provider. See above for more details.
  • Professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data that we hold about you and check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data that we hold about you corrected, although we may need to verify the accuracy of the new data that you give us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons that will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation that makes you want to object to processing on this basis because you feel that it affects your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful, but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it because you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party whom you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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